Never Miss an Opportunity.
PBrain works your inbound customer journey — answering, qualifying, following up and getting the right opportunities to your team.
Where Are You Losing Customers?
Most businesses already have enquiries. The problem is what happens after they arrive.
PBrain Works your customer Journey.
From the first customer enquiry to a qualified opportunity ready for your team.
Your Core Inbound Customer Journey
PBrain handles the work before your sales team needs to step in.
Answer Answer Every Enquiry PBrain responds to inbound customer enquiries so opportunities do not sit unanswered.
Every inbound enquiry.
Qualify Customer Qualification PBrain asks the questions required to understand the customer's needs and determine the opportunity.
Ask the right questions.
Follow Up Drop-Off Follow-Up If a customer stops responding during an active enquiry, PBrain can follow up and bring the conversation back.
Bring drop-offs back.
Route Customer Routing Direct the enquiry to the appropriate person, team or next step based on your workflow.
Right customer. Right team.
Handover Qualified Handover Your team receives the opportunity after PBrain has gathered the information required to move it forward.
Qualified opportunity delivered.
Let's dive into your customers' journey.
How deeply PBrain should work into your customer journey.
Trial
Put ConversionEngine to work on your real customer enquiries.
- Inbound enquiry handling
- Customer qualification
- Drop-off follow-up
- Routing & handover
- Reports Reports See how enquiries are being handled, where customers progress or drop off, and the outcomes generated by PBrain.
Performance
Cover the gaps where inbound opportunities are most often lost.
- All inbound enquiries answered
- Customer qualification questions
- Drop-off follow-up
- Customer routing
- Qualified customer handover
- Reports Reports Understand enquiry volumes, qualification, follow-up activity, routing and customer outcomes.
- Re-engagement Follow-Up Option
- Outbound Follow-Up Option
Enterprise
Take PBrain deeper into your customer journey and operations.
- Everything in Performance
- Reports & Mointoring
- Pre-escalation data capture
- Advanced routing conditions
- Frontier PBrain Model
- Deep API integration
- Deep business process integration
- Re-engagement Follow-Up Option
- Outbound Follow-Up Option
What's Included?
ConversionEngine covers the core inbound journey. Enterprise takes PBrain deeper into your systems and business processes.
| Capability |
Trial $88 |
Performance From $500 |
Enterprise From $2,000 |
|---|---|---|---|
| Core Customer Journey | |||
| Inbound enquiries answered Inbound Enquiries PBrain handles incoming customer conversations so enquiries do not sit unanswered. | ✓ | ✓ | ✓ |
| Customer qualification questions Qualification Ask the questions needed to understand customer needs and identify qualified opportunities. | ✓ | ✓ | ✓ |
| Drop-off follow-up Drop-Off Follow-Up Follow up when a customer stops responding during an active inbound enquiry. | ✓ | ✓ | ✓ |
| Customer routing | ✓ | ✓ | ✓ |
| Qualified customer handover | ✓ | ✓ | ✓ |
| Reports Reports See enquiry activity, customer progression, follow-up performance and outcomes from PBrain. | ✓ | ✓ | ✓ |
| Optional Capabilities | |||
| Re-engagement Follow-Up Re-engagement Follow-Up Revisit older or dormant opportunities after the original enquiry journey has ended. | — | Option | Option |
| Outbound Follow-Up Outbound Follow-Up PBrain can initiate approved outbound customer journeys rather than only responding to inbound enquiries. | — | Option | Option |
| Advanced routing conditions Advanced Conditional Routing Route based on rules such as lead value, location, customer type, product, urgency or other business conditions. | — | Option | ✓ |
| Continuous Mointoring | — | Option | ✓ |
| API integrations & actions API Actions Let PBrain take actions such as setting appointments, triggering callbacks, updating CRM records or checking availability. | — | Option | Advanced |
| Enterprise | |||
| Pre-escalation data capture Deeper Data Capture Gather additional information required by your business before the customer reaches a human team member. | — | — | ✓ |
| Frontier PBrain Model Frontier PBrain Model Higher-capability intelligence for more complex conversations, reasoning and workflows. | — | — | ✓ |
| Deep business process integration Business Process Integration Extend PBrain beyond the conversation into workflows such as quotations, invoicing, orders and internal systems. | — | — | Advanced |
Add What Your Journey Needs.
Keep the core simple. Add more capability only where your customer journey requires it.
PBrain Doesn't Have to Stop at Handover.
For more complex businesses, PBrain can become part of the process itself — gathering more information, connecting systems and executing operational workflows.
How Deep Should PBrain Go?
Start by fixing the gaps in your inbound journey. Then take PBrain deeper only where it creates value.
From Enquiry to Execution.
PBrain can begin by protecting your leads and grow into the processes that move those opportunities forward.
One Conversation. One Continuous Process.
Start With Your Real Enquiries.
Put PBrain to work for one month for $88.
Start Your $88 Trial