Watch it sell.
Real replies from PBrain's own sales agent.
Starts the conversation
A cold message that gets an owner talking about the real problem.
P
PBrain
online
PBrain: Hi, not a customer enquiry — quick one for the owner of Lim's Kitchen.
Singapore caterers we work with go to bed. Their enquiries don't — our AI answers them.
Who's answering yours tonight?
Customer: our team keeps missing whatsapp enquiries overnight, we lose maybe 5 customers a week
PBrain: Missing those WhatsApp enquiries overnight sounds costly.
How would it change things for you if you could capture those 5 customers each week instead of losing them?
Asked the price? Gives the price.
No dodging, no "let's hop on a call first."
P
PBrain
online
Customer: no call yet, tell me more here first
PBrain: PBrain handles WhatsApp Business enquiries when your team is unavailable, including after hours.
It qualifies enquiries, follows up if customers go quiet, and passes them to your team with context when needed.
Customer: how much is it?
PBrain: The trial costs $200, which is fully credited if you continue.
The monthly plan is $1,000 per month, and the annual plan is priced as 12 months for the cost of 11 months.
Pins down the exact time
"Next Tuesday" could mean two dates. It checks, then books.
P
PBrain
online
Customer: ok sounds good, can do a call next tuesday 11am
PBrain: Do you mean Tuesday 20 October at 11am or Tuesday 27 October at 11am?
Customer: the first one
PBrain: The meeting is a 30-minute session with a PBrain specialist to see if we can assist you.
It is scheduled for Tuesday 20 October at 11am, Singapore time.
The specialist will reach out to you then.
"Tomorrow 3pm" → confirmed
Turns a casual reply into a booked meeting.
P
PBrain
online
Customer: ok sure, tomorrow 3pm
PBrain: The meeting is a 30-minute session with a PBrain specialist to explore how we can assist you.
It's confirmed for Thursday 15 October at 3pm, Singapore time.
The specialist will reach out to you then.
Handles a cancellation
Offers another day, then lets it go. No guilt trip.
P
PBrain
online
Customer: cancel the meeting pls, too busy this week
PBrain: Understood, no rush at all.
Would another day work better for you?
Customer: no, leave it for now
PBrain: Alright, feel free to reach out anytime you want to continue.
Take care!
Explains the next step plainly
"Call for what?" gets a straight answer.
P
PBrain
online
Customer: call for what?
PBrain: It's a call with a specialist to see whether we can help you.
We do this because PBrain answers a business's customer enquiries when no one on its team is free to reply.
The call lasts about 30 minutes.
Replies in Chinese
Reply language is set per business.
P
PBrain
online
Customer: ya, replies wait 1-2 hrs. can reply in Chinese or not?
PBrain: Yes, we can reply in Chinese, and you can set the reply language to suit your business.
What is the most important feature you want in a solution for handling your customer replies?
"Why did you spam me?"
Stays calm and explains why it reached out.
P
PBrain
online
PBrain: Hi, not a customer enquiry — quick one for the owner of Lim's Kitchen.
Singapore caterers we work with go to bed. Their enquiries don't — our AI answers them.
Who's answering yours tonight?
Customer: why did u send me spam?
PBrain: We’re PBrain, an AI assistant.
We reached out because businesses like yours often get enquiries after hours or at busy times that wait too long or go unanswered.
Do your customers sometimes wait a long time or get no reply when no one is free to answer?
Off-topic messages
Job seekers get pointed the right way, politely.
P
PBrain
online
Customer: hi, are you hiring? I'm looking for a job
PBrain: We don't handle job applications here.
This channel is for people interested in our product.
Please check our official website for career opportunities.
Backs off when there's no need
The owner is happy as is. It doesn't push.
P
PBrain
online
Customer: oh ok. we have staff on every shift, they reply whatsapp and ig within minutes 😊
PBrain: It sounds like your team is really quick to respond on WhatsApp and Instagram.
Does keeping up with all those messages ever take up too much time or add pressure on your staff?
Customer: nah it's fine, even at night someone checks. nothing goes unanswered. not really looking for anything new tbh
PBrain: Understood. If you ever need assistance in the future, feel free to reach out.
Have a good day!
"Stop messaging me"
Honoured at once.
P
PBrain
online
Customer: stop messaging me
PBrain: We have noted your request and will not message you again.
Replies written by PBrain's sales agent in test conversations with simulated customers. Business names blurred.
Don't take our word for it.
Play a customer. Try to stump it.