Every client looked after with discretion, at any hour.
Not just a fast reply. PBrain learns what your client loves, suggests pieces without pressing a price, never asks a budget, and arranges a private consultation at your showroom, at their home or by video.
An illustration: the same enquiry at 10:47pm, three ways
An auto-reply
10:47pm"Thank you for your enquiry. Our team will be in touch." Polite, but nothing about the ring, so they keep looking.
Your client advisor
11:30am, next dayA thoughtful answer, hours later. A proposal buyer may already be at another house.
PBrain
10:47pmHer taste understood, a ring suggested, a price only once asked, and a consultation at his office arranged, while the moment is there.
Finds out who, when and what she loves
An engagement ring: it asks who it is for, when it is needed, and the style or stone, in one question.
PBrain Haute JoaillerieonlineCustomer: Hi, I'm looking for an engagement ringPBrain Haute Joaillerie: Who is the ring for, when do you need it by, and what style or stone do you have in mind?Suggests a piece, with no price, and offers a consultation
A ring from your collection that fits her vintage, romantic taste, named and described; a private consultation offered as a service.
PBrain Haute JoaillerieonlineCustomer: Proposing to my girlfriend in February. She loves vintage, something romanticPBrain Haute Joaillerie: We’d love to help you find a romantic, vintage-style engagement ring for your proposal. The Vintage Cushion Engagement Ring could be a lovely fit for its antique, romantic style. A private viewing lets our client advisor prepare pieces and stones in that style for you to see and try; could we arrange a private consultation for you?A price only when asked
Asked what it costs, it gives the price, as your price list states it. Never a budget question, never a price before then.
PBrain Haute JoaillerieonlineCustomer: How much would something like that be?PBrain Haute Joaillerie: The Vintage Cushion Engagement Ring starts from S$11,800 for 0.7 ct, including GST. Other sizes and stones will change the price.A consultation where it suits the client
His office, because weekdays at the showroom do not work: taken as the consultation, not passed to your team.
PBrain Haute JoaillerieonlineCustomer: Can you come to my office? I can't make it to the showroom on weekdaysPBrain Haute Joaillerie: Yes, private consultations are available at your home or office in Singapore. Our client advisor has your request and will reach out; a few more details will help prepare your private consultation. Noted that weekdays at the showroom don’t work for you. What preferred day and time would you like? • Preferred day and timeHands it straight to your client advisor
Every detail in, the request goes to your advisor to confirm. The demo ends with PBrain's own pitch.
PBrain Haute JoaillerieonlineCustomer: Next Wednesday 6pmPBrain Haute Joaillerie: I’m passing your private consultation details to our client advisor, who will confirm the appointment with you. That was PBrain, answering for a high jeweller. Want it to handle and convert your business's WhatsApp? Message us at wa.me/6589134708 and we'll get you started on a 14-day free trial.
One conversation with PBrain Haute Joaillerie, a made-up high jeweller whose WhatsApp PBrain answers, step by step: a playground run of build d5ab5b2 with a simulated customer, replies unedited. Not a live WhatsApp capture.
Nothing falls through the cracks
Around every conversation, PBrain makes sure your customers are looked after and your team gets every lead.
Every consultation request, complete
The piece, the occasion, her taste, where and when, in one email, ready for your advisor to confirm.
No client left hanging
A client who goes quiet half-way is passed to your advisor 30 minutes later, with everything they said.
The chat is a playground run, unedited; the emails are the ones your advisor would receive for it, the number blurred.
Don't take our word for it.
Play a client of the house. Try to stump it.
See it in other industries: PBrain's own agent · Catering · Tingkat · Medical aesthetics · Jewellery